Returns & Exchange– Nuchic
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Returns & Exchange

 

  1. Ready to wear or Pre-made Dresses –

An order for Ready to Wear or Pre-made kurtis, sarees, blouses, dupattas, tops, bottoms, dresses, gowns and pants can be returned within 15 days from the receipt of the parcel.

  1. Custom Made Dresses –

Custom made kurtis, sarees, blouses, dupattas, tops, bottoms, dresses, gowns and pants are made just for you based on your measurements, choice of fabric, and customized preferences., you can cancel order at that point of time subject to a maximum refund of 40% of your order value.Custom made kurtis, sarees, blouses, dupattas, tops, bottoms, dresses, gowns and pants cannot be returned or exchanged after shipping.

However, if you are not satisfied with our customizations (fittingonly),we are committed to offer you one alteration without asking any question provided you place the request within 48 hours of receiving the parcel. Also, no refunds are allowed, if the customer choses the wrong color or provides wrong size and measurements. The refund does not include shipping fee and other services if any.

  1. Fabrics – Dress Material -

As our products are genuinely hand crafted slight irregularities in motif, texture or color are indispensable.However,if the product has an actual and valid quality/manufacturing defect then we are liable to extend full refund or re-fulfilling of your order.

 

  1. Products not Eligible for Returns –

A product would not be eligible for a return under the following circumstances –

  1. If the item has been opened, partially used or disfigured. The user is strongly advised to check the package carefully at the time of acceptance of products by the user from the user’s delivery agent;
  2. If the product has been tampered with;
  3. If the product packaging and/or packaging box and/or packaging seal has been tampered with. The user is strongly advised to check the package carefully at the time of acceptance of products by the user from the user’s delivery agent and it is emphasized that the user should not accept the order if the package appears to be tampered;
  4. If it is mentioned on the product detail page that the product is non-returnable;
  5. Any accessories/freebies supplied with the product are missing;
  6. If the product does not have serial number / UPC number/ barcode affixed, which was present at the time of acceptance of products by the user from the user’s delivery agent;
  7. Any damage/defect which is not covered under the manufacturer's warranty;
  8. The product is without original packing and accessories/freebies;
  9. If the product is damaged due to misuse.

ADDITIONAL NOTE –

Items marked as "Non-Returnable" on the product detail page or items whose return window has expired (that is, after 15 days of receipt of parcel) cannot be returned. If such an item is indeed returned along with another returnable item, Nuchic will disallow a refund or return of the “Non-Returnable” product to you upon verification of the returned item(s).

After your return request is processed, we will arrange reverse pick up of the return item/s within 3-5 business days. Please keep the return package ready in its original packaging with all the labels intact. You are also requested to keep a copy of the invoice/ bill handy for verification.

  1. HOW TO CANCEL/RETURN YOUR ORDER –

There are three ways to cancel/return the order:

  1. Through ‘My Order’ screen on our website, click ‘Return/Cancel’.
  2. By calling our customer care number @ +91 9120180011.
  3. By sending an email to help@nuchic.in .

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