FAQ– Nuchic
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FAQ

About Brand

What is Nuchic?
We are a positive clothing company that takes care of the wearer, the weaver and the environment. Nuchic is your place for shopping handcrafted designer custom clothing for women of all sizes and shapes, everywhere, around the globe. We use high-quality plant-based natural fabrics for clothing and plant based natural dyes for coloring. Various immortal textile printing techniques are employed at Nuchic for creating timeless pieces. Hand block classic printing used at Nuchic ensures that your clothes last longer. Come to Nuchic and wear a Slice of Joy!

About Shipping

How will my parcel be delivered?
Your orders whether Custom Made or pre made are usually deliveredwithin 3-7 business days. 
Do I pay for delivery?
(i) Shipping within India is ‘FREE’ for orders above Rs. 1,999/-.A flat shipping fee of Rs.150/- is charged on orders below Rs.2000/-. (ii) International Shipping is FREE for orders above $100.A flat shipping fee of $20 is charged on orders below $100. Shipping charges are automatically added to your order at the time of checkout.
Will I be charged customs fees?
Yes, All international customers are liable to pay for all import duties, customs and local sales taxes as may be levied by the country you want the goods to be shipped to.
If my item gets damaged in transit?
In such a case, you should email us at help@nuchic.inthe details of the order along with a picture of the product within 15 days of receiving your order. After acknowledging your email, our team will arrange for a reverse pickup (applicable to India orders only) at your address. 

About Orders & Returns

How do I trackmy order?
There are three ways to track your order: Through our website, click ‘Track Order’. By calling our customer care number @ +91 9120180011 By sending an email to help@nuchic.in .
What if I don’t receive my order within specified time?
You can register your complaint in one of the following ways: By calling our customer care number @ +91 9120180011 By sending an email to help@nuchic.in .
How can I return my item?
There are three ways to cancel/return the order: a)      Through our website, click ‘Return & Exchange’. b)      By calling our customer care number @ +91 9120180011. c)      By sending an email to help@nuchic.in

About Payments

What payment methods I can use to make payment for my purchases?
Following payment options are available at Nuchic for making payment:
  • Razorpay
  • Debit/Credit Cards
  • Net Banking
  • Bank Transfer
  • Virtual Wallet
  • Cash On Delivery – Available
  • for India Orders Only
What if I can’t make payment online?
Please understand ‘Cash on Delivery’ option is available for India orders only in selected areas.Some areas are not serviceable under ‘Cash on Delivery’ mode. If the Pin Code furnished by you falls in non-serviceable area, you will be required to make pre-payment using any of the above listed options.
How do I know if my payment is through?
If your Bank states that your transaction is a ‘Success’ and your Account/ Card has been debited but your order has not been generated, then it is requested that you check the status of your ‘ORDER’ on our website after T+2 working days, before re-initiating the payment again.

About Customizing Your Order

Can I customize my order?
Yes, we can customize the product as per your requirements. Please share the required customization, along with your contact details. Our design team will check the feasibility and contact you.  *Style Customization may incur extra charges. These will be communicated by the design team, before starting the production.
How do I customize my size?
If you're unsure about the fit or happen to be in-between sizes, or just want extra attention on correct sizing, choose our custom fit option / “ Perfect Fit” Guarantee. Please visit our ‘custom made’ section to furnish your measurement specifications. For any help, please contact @ +91 9120180011, we will happy to assist you.
Can I modify my measurements after submitting it?
Yes! We do accept sizing-related requests if the product has not been sent for production. In case of such a requirement, please contact our customer care @ +91 9120180011 and we shall be happy to check if it’s possible and assist you in the best possible manner.
Can I cancel my ‘Custom Made’ order in case I change my mind after ordering?
Yes, you can choose to cancel all the items that are not yet ready to be shipped. It must be done within 24 hours of placing the order. We will initiate a 100% refund, and a confirmation of the same will be sent to you via email / call. To proceed with the cancellation request, you may contact customer care @ +91 9120180011 through call / chat or email us at help@nuchic.in. You can also send a request for cancellation through ‘Return My Order’ section on our website.
What is a “Perfect Fit” guaranteeprogram?
If you are not satisfied with fitting of your garment, Nuchic is committed to offer one ‘Remake’ without asking any question.For requesting a remake, please contact at our customer care @ +91 9120180011 through call /chat or email us at help@nuchic.in. You can also send a request for cancellation through‘Return My Order’ section on our website.
If I wish to return my ‘CustomMade’ order, how much refundwill I get?
If you have any issues with the custom fit garment delivered to you, you may return it and you will get 40% of the total value of your payment made for the outfit.After receiving the parcel we will credit the amount to your account within 3 to 7 business days. For more information please read our money back guarantee policy. For returning your outfit, please contact customer care @ +91 9120180011 through call / chat or emailus at help@nuchic.in. You can also send a request for return through‘Return My Order’ section on our website.

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